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Roadside Assistance in Car Insurance

Roadside assistance is an add-on service that helps you when your car breaks down or has problems while you're driving. It means getting professional help right where your car stopped working, without having to worry about finding a mechanic or towing service on your own.

Car breakdowns can happen anytime and anywhere on the road. You might be driving to work in the morning when your car suddenly stops working. Or maybe you're on a family trip and your tyre gets flat in the middle of nowhere. These situations can be very stressful and scary, especially when you don't know what to do next.

This is exactly when you need reliable help that comes to you quickly. IndusInd General Insurance (formerly Reliance General Insurance) offers comprehensive roadside assistance as an add-on to your car insurance policy. We provide 24 hours a day, 7 days a week service and pay out all genuine claims our customers make.

Our network of trained professionals covers all major cities and highways across India, ensuring that whether it's a flat tyre, dead battery or engine trouble, our experts will reach you quickly and get you back on the road safely.

Features and Benefits of Roadside Assistance

24/7 Customer Support

Our roadside assistance team is available round the clock, every day of the year. Whether your car breaks down at midnight on a highway or early morning in a remote area, you can call us anytime or contact us via the Self-i app and get immediate help without waiting.

Quick Response Time

When you call for help, our technicians reach your location quickly. We understand that being stuck on the road can be dangerous and too stressful, so we make sure to send help as fast as possible to get you back on track. Plus, we offer access to services at much lower costs.

Professionally Trained Technicians

All our service providers are professionally trained and experienced in handling different types of car problems. They carry proper tools and equipment to fix your car issues safely and efficiently at your location.

Wide Network Coverage

Our service network covers all major cities, highways and towns across India. This means wherever you are travelling in the country, you can be confident that help is available nearby when you need it most.

Who Should Buy an RSA Cover?

People who regularly drive long distances on highways should buy RSA cover for emergency breakdown assistance during their journeys away from home.

Working professionals who depend on their cars for daily office travel need roadside assistance to avoid being stranded during important work schedules.

Families with children and elderly members should have RSA cover to ensure safe emergency help when travelling together for vacations or outings.

First-time car owners who lack experience handling vehicle breakdowns should purchase roadside assistance for professional guidance during emergency situations on the road.

Elderly drivers who may find it difficult to handle car problems alone should buy RSA cover for immediate professional help and safety.

Wherever you go, we’ve got your back

Dial now to upgrade your plan and get 24/7 roadside assistance!

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Roadside Assistance Add-On: Inclusions and Exclusions

What is Covered?

Emergency Towing Services: When your car breaks down and cannot move, we will send a tow truck to take your car to the nearest garage for repairs. We cover all towing costs within our coverage area. If towing exceeds the covered distance, you will need to pay the additional charges for the extra distance covered during transportation.

On-Site Minor Repairs: We send professional technicians to your location to fix small electrical or mechanical problems that can be repaired on the spot. Our services include jump-starting dead batteries, changing flat tyres with your spare and unlocking cars when keys are inside.

Fuel Emergency Support: If you run out of fuel on the road, we deliver up to 5 litres* of fuel directly to your location for immediate assistance. We also help clean your fuel tank if the wrong fuel was mistakenly filled in your vehicle. You pay for the actual fuel cost, while we cover the delivery service charges and labour involved in the process.

Electric Vehicle Assistance: For electric cars, we provide specialised towing services to the nearest charging station when your battery drains completely and cannot be recharged. We also offer portable battery generator services, where available, for immediate charging needs.

Medical Emergency Help: In case of accidents, we arrange ambulance services for immediate medical transportation and help coordinate blood transfusion services when needed for emergency situations. We cover medical expenses up to your policy limits for accident-related treatments.

Travel Continuation Support: When your car cannot be repaired the same day, we arrange taxi services to help you continue your journey or return home safely. We also provide hotel accommodation coverage if repairs take more than 48 hours, with reimbursement for up to four days maximum.

What is not Covered?

Routine Maintenance: Our roadside assistance is strictly for emergency breakdowns when your vehicle cannot move or start and requires immediate help on the road.

Customer Payment Responsibilities: You must pay directly for fuel costs during emergency fuel delivery, spare parts and materials used in repairs and battery replacement costs when needed. We cover only the specific services mentioned in the policy, and all other associated costs must be borne by you completely.

Personal Belongings Protection: We do not take responsibility for your luggage, bags, personal items, electronic devices or valuable belongings left inside your vehicle during our assistance service. If these items get lost, stolen, damaged or misplaced while we are providing roadside assistance, we will not provide any compensation or replacement.

Natural Disasters, Illegal & High-Risk Activities: Assistance for vehicles being used for competitive driving events involving high speeds and illegal activities. Meanwhile, vehicles damaged by natural disasters are covered under the base plan, not the RSA add-on.

Disclaimer: For the complete list of Inclusions and Exclusions, please refer to the policy wording here

How to Buy RSA Cover Online?

Enter your car registration number and mobile phone number on the form at the top. You can also enter these details on the calculator below to check the price.

Enter the make and model of your car and previous policy details (if any). Different car insurance plans will appear. Select your car's IDV, policy type and click "Next".

Select roadside assistance cover and add it to your chosen plan. You can also contact the customer service team for purchase guidance and support.

Complete the payment process online and complete KYC using your PAN to receive your RSA cover and car policy documents via email immediately.

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How to Claim RSA Services?

Guidelines

Step 1:

Call our 24/7 helpline number or use the Self-i app immediately when a car breakdown happens.

Step 2:

Provide your car registration number, policy number and describe the problem you are facing.

Step 3:

Request specific roadside assistance service like towing, battery jump-start or fuel delivery service.

Step 4:

Wait at a safe location for a trained technician to arrive and provide emergency assistance services.

Step 5:

The service provider will assess damage, send an invoice to us, and repairs will be covered per policy.

Disclaimer: For precise claim-related information, please refer to our policy documents or get in touch with our customer helpline.

Key Takeaway

Roadside assistance is extremely important for every car owner because vehicle breakdowns are unpredictable and can happen at any time. Imagine you are driving home late at night after work, and your car suddenly stops on a dark highway with no mechanic shops nearby. Without roadside assistance, help would be hard to find.

This is where IndusInd General Insurance (formerly Reliance General Insurance) roadside assistance add-on becomes your reliable partner. Our 24/7 emergency support* makes sure you never face such situations alone. With our quick response time and professionally trained technicians, help reaches you wherever you are across India. We ensure quick assistance to get your car in working condition again so you can get to the nearest garage for repairs.

Our wide network coverage spans all major cities and highways, providing complete protection during every journey.

What makes us special is that we genuinely care about our customers. Our cost-effective solution saves you from expensive emergency charges while providing comprehensive services including towing, on-site repairs, fuel delivery and even travel continuation support when needed.

Car insurance starting at just ₹238/month*

Road Trouble? Consider it Handled

A flat tyre or a dead battery shouldn’t ruin your day. One call is all it takes, and help is on the way! We offer 24/7 roadside assistance, and with the Self-i app, you get quick access to our helplines.

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Frequently Asked Questions (FAQs)

Can I buy RSA separately?

No, roadside assistance cannot be purchased as a standalone policy. It is only available as an add-on cover that must be purchased along with your comprehensive car insurance or own-damage car insurance. You need to have an active car insurance policy first before adding RSA coverage.

Is RSA mandatory?

No, roadside assistance is not mandatory by law in India. It is completely optional and available as an add-on service that you can choose to purchase along with your car insurance policy. However, it provides valuable protection and convenience during vehicle breakdown emergencies on roads.

Is roadside assistance worth it in India?

Yes, roadside assistance is definitely worth it in India due to unpredictable road conditions, heavy traffic congestion and limited availability of mechanics in remote areas. It provides complete protection, saves money on expensive emergency services and ensures quick professional help reaches you anywhere across India.

Is roadside assistance coverage available 24/7?

Yes, IndusInd General Insurance provides complete 24/7 roadside assistance coverage throughout the entire year without any time restrictions. Our dedicated emergency support team remains available round the clock, ensuring you receive immediate professional help whenever your car breaks down, whether day or night, anywhere in India.

Will claiming roadside assistance affect my no-claim bonus?

No, claiming roadside assistance services will not affect your no-claim bonus in any way. Since RSA is an additional add-on service that operates separately from your main car insurance policy, using these emergency breakdown services will not impact your premium discounts or bonus accumulation whatsoever.

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