Car Insurance

Having car insurance helps pay for expensive repair bills in case your car is ever damaged due to accidents, natural disasters like floods, fires, or is completely stolen. It’s also mandatory to have at least third-party car insurance under Indian law, but since this only covers damage to others, it may not be enough in most cases. 

To protect your car, you’ll need to get either OD car insurance or a comprehensive plan. We recommend going for a comprehensive car insurance plan if your car is brand new or your previous policy is expiring soon. An OD car policy is suitable if you already have third-party car insurance and are looking for affordable coverage for your car. 

The new GST rates for cars (from 28% → 18%, for small cars) mean cars will be much cheaper to buy in India. Lower car prices also mean lower IDVs when applying for car insurance. This means you will pay lower policy premiums since lower IDVs usually mean lower car insurance premiums.

Yes, they are. They both function the same way; the only difference between them is their pricing and processes. Offline plans are slightly more expensive because intermediary parties like agents are involved in selling the policy and get a cut of the sales they make. Online plans cut out the middleman, so they are cheaper.

Offline plans also have longer processes and require more paperwork. Any time you need to modify your policy or need to renew your plan, you’ll need to visit the insurance company’s office with all your paperwork on hand. With an online plan, renewals, claims and policy modifications can all be done from the comfort of your home, and they only take a couple of minutes at most.

If you’re moving to another city, you will need to update the address stated on your car insurance policy certificate. So, if you move from a Zone B location (which includes non-metro cities) to a Zone A location (which includes metro cities like Ahmedabad, Bangalore, Chennai, Hyderabad, Kolkata, Mumbai, New Delhi and Pune), you need to let your insurance company know. This is because Zone A and Zone B locations have different premium rates, and insurers take this into account when deciding your car insurance premiums.

This add-on cover entitles you to get 100% repayment on the depreciated parts at the time of claim settlement. You can opt for a Nil Depreciation Cover when you get a new car insured or for two subsequent renewals. By paying a minimal additional premium, you can benefit from the repair costs. The covered car parts are fibreglass, rubber, tyres, batteries, airbags, nylon, and plastic parts.

Note: We cover only private cars, with a maximum of two claims in one policy period. This cover is applicable only to select makes and models.

An endorsement in car insurance is written proof of an agreed-upon change in the auto insurance policy as and when the need arises. There are two types of endorsements: premium-bearing and non-premium-bearing. 

In a premium-bearing endorsement, you will be charged an additional premium for things like transfer of ownership, electrical accessories in car insurance (addition of LPG / CNG kits), change of RTO location, etc.

In a non-premium bearing endorsement, you won't be charged anything for the changes incorporated in the policy, such as a correction in

contact details, a correction in name, a correction in engine/chassis number, the addition of hypothecation, etc.

You can make changes to your car policy only in the following cases:

• Either the name, registration number, engine number, chassis number or model number of your four-wheeler vehicle has to be corrected
• There is a change or correction in your address
• There is a change in car, RTO or registration number of your vehicle
• An LPG/CNG kit, electrical/non-electrical accessories, an anti-theft device, and an addition or change of hypothecation in your car have been added.
• There is an NCB recovery or change.

To buy car insurance online, you will require the following documents:

• Documents containing details of your car’s make/model.

• KYC identity and address proof documents, like Aadhar, passport, bank details, voter ID, etc.

• Car registration certificate 

• Duly filled insurance application form 

• Driver’s licence

• Recently taken passport-sized photograph

If you are planning on selling your car, you can do one of the following two things.

• You can transfer your existing car insurance policy to the new owner of the car.

• You can cancel your policy and tell the new owner to buy a new policy for the car.

However, the policy can only be cancelled once we receive a copy of the new policy. This is because any car must be insured, at least against third-party damages. Also, keep in mind that you can enjoy a No-Claims Bonus on the premium for your new vehicle if you purchase it within 3 years of cancelling / transferring the old policy.

You can renew your expired car insurance policy online through our website or the Self-i App.

Once our surveyor completes the inspection of your vehicle, your policy will be issued and made ready. Please note that this applies only to an own-damage or comprehensive insurance policy and not to a third-party policy.

Yes, it is transferable. Suppose you have accumulated an NCB discount under a policy from a different insurer. In that case, you can transfer your NCB discount within 90 days of your renewal due date when renewing your policy with us at IndusInd General Insurance (formerly Reliance General Insurance). You must provide the No-Claim Bonus certificate from your previous insurance company to make this transfer admissible. You can contact us to get started.

The NCB will be transferred to us at the same rate you are entitled to get from your previous car insurance provider when renewing your car policy. This means the discount percentage will not change after you transfer your NCB to IndusInd General Insurance (formerly Reliance General Insurance). However, remember to provide the No-Claim Bonus certificate from your previous insurance company to ensure the transfer.

If the car's damage is minimal and does not affect its overall performance, it is always a good idea not to file a claim. This can help you easily build towards a No-Claim Bonus (NCB) for every claim-free year.

The NCB can reduce your premium cost by half. Just don't make any claim on your car insurance policy for a few years. In fact, the amount you spend on small repairs occasionally is less than the amount you stand to lose as a No-Claim Bonus. 

You can also opt for your NCB Retention add-on to protect your NCB discount. This add-on will allow you to file up to 2 claims per year*, while keeping your NCB discount intact.

Once a request is logged in, the inspection process takes place within 24 hours. An online recommendation from the surveyor follows a successful inspection. Within 48 hours of that recommendation, you must log in to the website and convert your auto insurance policy. If you fail to convert your policy within that time frame, you will have to go through the entire process again.

You can claim the Personal Accident cover in case the following results from an accident:

• personal injury (to self).

• Partial or permanent disablement

• the death of the owner-driver

For death claims, you must be listed as the policy beneficiary.

For personal injury and disablement, the PA cover will only cover you - the registered owner of the car/policyholder. Personal accident cover does not mandate coverage for your passengers. You will need to get a separate add-on to cover them.

You should report to the police immediately by contacting or going to the nearest police station:

• in case there is damage to any third-party property

• bodily injury to a third party or yourself

• or theft of the car

In the event of an accident or mishap, we will provide complete assistance to get you back on the road. Keep your car insurance policy papers in your automobile at all times. This procedure applies to both reimbursement claims and cashless claims in car insurance.