What is Cashless Everywhere Facility?

For Planned Hospitalisation:
We should be intimated at least 48 hours before the proposed admission date. The intimation should be sent by email to: Cashlesseverywhere@Indusindinsurance.com. For any assistance, customer can call us on 022-48903009 (Paid).

For Emergency Hospitalisation:
The intimation must be provided within 48 hours of hospitalisation & before discharge of the patient, whichever is earlier.

Details required from customer:
Basic Information needs to be shared while Intimation with policy details, copies of the medical records, including prescriptions, proposed line of treatment, and relevant investigation reports. Here’s a list of required details:

1. Name of the Insured Patient
2. Policy Number /UHID Of the Insured Patient
3. Doctor's Name & Qualification
4. Hospital Name
5. Hospital Address
6. Hospital City
7. Hospital Contact Person Name
8. Hospital Contact Person Number
9. Basic Medical Information
10. Details of the medical/ surgical treatment

For Planned Hospitalisation
The process mentioned under Patient Duty should be followed.

For Emergency Hospitalisation
IndusInd General Insurance should receive the Request for Cashless Facility in the Prescribed Form within 48 hours after admission & before the patient's discharge, whichever is earlier. The Intimation should be emailed to Cashlesseverywhere@Indusindinsurance.com.

Details required from hospitals:
Hospitals not in the Company's Network should provide the following for elective/emergency hospitalization:

1. The Hospital must send the completed, signed, and stamped Pre-Auth Form with the Insured Person's signature. Click here to download the Pre-authorisation Form
2. A copy of the Letter of Consent & Memorandum of Understanding (MoU) with signature and stamp is required to extend the Cashless Facility. Click here to download
3. Copy of the policy documents, including a copy of the Insured Person's valid Identification document, signed by the Policy Holder
4. Copies of all the requisite documents and medical records, including prescriptions, admission notes, proposed line of treatment, and relevant investigation reports
5. Estimate of the expenses with the break-up